Autel Drone Warranty and Support
Autel Robotics provides various warranty and support options for their drones. Here's a breakdown:
Warranty:
* Standard Warranty: Autel drones come with a 1-year limited warranty covering defects in materials and workmanship. This warranty covers the drone itself, as well as the battery, charger, and remote controller.
* Extended Warranty: Autel offers optional extended warranties, which can be purchased separately. These warranties extend the coverage period and can include additional benefits like accidental damage protection.
Support:
* Website & Resources: Autel provides comprehensive support resources on their website, including user manuals, FAQs, and troubleshooting guides. You can also find software updates and firmware upgrades there.
* Customer Service: Autel offers customer service via email, phone, and live chat. You can access their contact information on their website.
* Authorized Service Centers: Autel has a network of authorized service centers worldwide. These centers can provide repairs, maintenance, and other services for your drone.
* Autel Forum: Autel has an active forum where users can connect, share information, and get support from other drone enthusiasts.
Key Points to Remember:
* Warranty registration is essential: To activate your warranty, you need to register your drone with Autel. You can usually do this online.
* Proof of purchase is required: If you need to file a warranty claim, you'll need to provide proof of purchase, such as a receipt.
* Wear and tear is not covered: The warranty does not cover damage caused by normal wear and tear, misuse, or accidents.
* Extended warranties have their own terms and conditions: Be sure to read the terms of your extended warranty carefully before purchasing it.
Specific information for each drone:
* Autel Evo Lite series: 1-year standard warranty, optional extended warranties available.
* Autel Evo II series: 1-year standard warranty, optional extended warranties available.
* Autel Nano series: 1-year standard warranty, optional extended warranties available.
To find more specific information about the warranty and support for your particular Autel drone model, visit the Autel Robotics website or contact their customer service.